Welcome to the Green Spirits support center! Here, we’ve compiled answers to all your questions regarding orders placed on greenspirits.ch for delivery within Switzerland. Our mission is to ensure all our Swiss customers enjoy a clear, safe, and stress-free shopping experience. If you can’t find what you’re looking for, our support team is just a click away.
Check out the frequently asked questions, where you’ll find answers to approximately 90% of the questions directly submitted by our Clients over the past seven years of activity. If you need further assistance or more information, feel free to contact our Customer care Team. We’re here to support you and happy to help you make the best choice on your journey with Green Spirits Switzerland.
PRODUCT & QUALITY
CBD (cannabidiol) is a natural compound extracted from the hemp plant. Unlike THC, it does not have psychoactive effects (“high”). It is valued for its relaxing properties and its ability to promote a sense of balance and general well-being in the body.
Yes, 100%. All our products strictly comply with Swiss legislation, with a THC content of less than 0.99%. The purchase, possession, and consumption are fully legal throughout the country.
The difference lies in their composition:
Fullspectrum: contains all the plant’s phytocompounds, including THC (<0.99%). This synergy is known as the “entourage effect” and maximizes its effectiveness.
Broadspectrum: includes all the beneficial compounds except for THC, which is completely removed (0.0%).
Isolate: it is the purest powder form, containing only 99% CBD and nothing else. Ideal for those who exclusively desire the effects of cannabidiol.
Absolutely. Quality is our dogma. We only use Swiss hemp grown with organic methods, without the use of pesticides, herbicides, or GMOs. Every single batch is analyzed by independent third-party laboratories to certify its purity, potency, and safety.
Transparency is key. Each product includes a facsimile of the laboratory analysis from the Swiss SAS lab, allowing you to verify the quality of what you are purchasing for yourself.
Yes. All our products are 100% vegan and are never tested on animals. We do not use any animal-derived ingredients at any stage of production.
Our unflavored CBD oil has a natural, slightly earthy and vegetal taste, which many describe as the taste of “nature.” If you prefer milder flavors, we also offer flavored options.
PROPER USE & SELECTION TIPS
CBD creams are for topical use. Apply a small amount of the product directly to the affected area of the skin and massage gently until fully absorbed. You can repeat the application 2-3 times a day as needed.
It’s simple to use. Use the dropper to place the desired number of drops directly under your tongue. Hold them for 60-90 seconds before swallowing. This sublingual method allows for faster and more effective absorption.
There is no universal dosage. Our advice is always: “Start low and go slow.” Try with 2-3 drops, 1-2 times a day, and observe how your body responds. If necessary, you can gradually increase the dose to find your ideal balance.
The percentage indicates the concentration of CBD or CBG in the bottle, not the quality. A 20% oil contains twice the amount of CBD or CBG per drop compared to a 10% oil. Higher concentrations are more potent and allow you to take the same amount of CBD or CBG with fewer drops. Beginners should start with lower percentages.
ORDERS, PAYMENTS, & SHIPPING
Orders placed on www.greenspirits.ch are available exclusively for delivery within Switzerland.
All our products comply with Swiss regulations and may contain up to 0.99% THC, making them suitable only for the Swiss market.
These products can only be shipped to addresses within Switzerland.
If you live in Switzerland, you can place your order directly through this webshop and enjoy fast and secure local delivery.
Are you ordering from Europe?
If your shipping address is outside of Switzerland, please visit our dedicated European website:
www.greenspirits.eu
There, you’ll find a curated selection of CBD products with less than 0.30% THC, fully compliant with European Union laws and available for delivery across most European countries.
Important Reminder
Before placing your order on greenspirits.ch, please make sure your delivery address is located in Switzerland.
If you have any questions about product availability, legal requirements or shipping conditions, feel free to reach out to our Customer Support Team. We’re happy to assist you.
For your convenience, we accept Bank Transfer, major Credit Cards (Visa, Mastercard), PostFinance, and Twint. Our payment gateway is encrypted to ensure the utmost security of your data.
Yes, absolutely. In accordance with our General Terms and Conditions (GTC) and Swiss law, you must be 18 years old to purchase any product from our site. Age verification is required at checkout.
Of course. Immediately after completing your purchase, you will receive a confirmation email with your order summary and reference number. If you don’t see it, please check your Spam folder.
We ship orders quickly! Orders are processed in less than 24 business hours. As stated in our GTC, delivery in Switzerland with the Swiss Post typically takes 2 to 5 business days. An email with detailed information will be sent to you as soon as your order is processed.
Your privacy is our priority. All orders are shipped in anonymous packages that are sturdy and have no logos or references to the contents. No one will know what’s inside your package, except for you who placed the order.
SAFETY, LEGALITY, & SUPPORT
CBD is generally well-tolerated. Side effects are rare and mild. If you are taking other medications or have pre-existing medical conditions, we recommend that you consult your doctor before using CBD products.
Our Full Spectrum products and our CBD Flowers, for example, contain traces of THC (<0.99%). Although unlikely, regular use could theoretically lead to a positive result. If this is a concern, we recommend our CBG Flowers, CBG Oils, or Isolate products, which are completely THC-free.
Swiss law enforces a zero-tolerance policy for THC while driving. Since Full Spectrum products may contain trace amounts of THC, we strongly advise against driving after consuming any hemp-based product. Safety first. In Switzerland, it is legally permitted to consume up to the equivalent of 4 CBD cigarettes containing traces of THC (<0.99%) within 24 hours.
Your satisfaction is important. If a product arrives damaged, please contact us within 14 days. As specified in our GTC, we accept the return of goods that are intact, unopened, and in their original packaging. For safety and hygiene reasons, we cannot accept returns of opened products unless they were defective upon arrival.
We are here for you! You can write to us via the Contact Form, send us an email at info@greenspirits.ch, or call us at +41 91 830 11 14. Our Costumer Care Team will be happy to assist you.
