GTC

Welcome to www.greenspirits.ch. These General Terms and Conditions (GTC) outline your rights and obligations when purchasing products from Green Spirits, owned by Orgena SA and registered at Stradon 116, CH-6557 Cama (hereinafter referred to as “the Seller” or “Green Spirits”). These terms apply to all orders, visits, and subscriptions made through our website, in accordance with Swiss law.

1. Company Information

Green Spirits is a registered trademark of Orgena SA, a legal entity with its registered office located at Stradon 116, CH-6557 Cama, Switzerland. For additional information, please refer to our “Impressum” section available on our site.

2. Agreement to Terms

By accessing and using our website, you acknowledge and accept these GTC. Any changes to these terms must be confirmed in writing by Green Spirits. Should any clause be deemed invalid or unenforceable, the remaining provisions shall continue to be in effect.

3. Product Availability & Offers

The products displayed in our online store are offered as part of a non-binding catalog. While we strive to maintain stock levels, we cannot guarantee the constant availability of every item. In instances where a product is out of stock, we will make arrangements with our suppliers. If we are unable to fulfill your order, we reserve the right to cancel it and issue a full refund. Substitutions will only occur for products of equal or higher value, with immediate notification provided to the customer.

4. Shipping

Orders are shipped via Swiss Post, UPS, DHL, or FedEx. The following shipping methods are available for orders placed on www.greenspirits.ch.
All base prices are calculated in CHF.

Free Shipping: automatically applies for orders over CHF 99.1 via tracked delivery.
Priority Letter (A+): CHF 4.90 (orders ≤ CHF 49.5); CHF 3.90 (orders CHF 49.5 – 99.1).
Economy Pack: CHF 8.50 (orders ≤ CHF 49.5); CHF 6.90 (orders CHF 49.5 – 99.1).
Priority Pack: CHF 10.50 (orders ≤ CHF 49.5); CHF 8.50 (orders CHF 49.5 – 99.1); optional: CHF 6.50 (orders over CHF 99.1).
Store Pick-Up: free of charge; available within 1 – 2 business days at our warehouse by appointment.

Orders over CHF 99.1 benefit from free shipping within Switzerland. For orders under this amount, shipping fees are applied based on the chosen method, as well as weight and volume of the order. All shipments made following orders received on www.greenspirits.ch are restricted to Switzerland and comply with THC levels (≤ 0.99%) for each product.
It is the Buyer’s responsibility to provide accurate delivery addresses; any errors will result in the Buyer being liable for associated refund costs. 
Deliveries are generally fulfilled within 1 – 2 business days, though arrival at the final destination may take up to 5 business days. Green Spirits cannot be held responsible for delivery delays except in cases of gross negligence.
Customers residing outside Switzerland are encouraged to visit www.greenspirits.eu for products compliant with EU THC levels (≤ 0.3%), where shipping generally takes 3 – 4 business days.

4.1 Delivery Confirmation & Transfer of Risk

Delivery is considered completed when the carrier confirms the shipment as delivered in its tracking system. In accordance with Swiss delivery standards and the carrier’s applicable terms, delivery may take place without a personal signature. Examples include leaving the parcel in a secure location, at building reception, in common areas, at a parcel shop, or with a logistics partner authorized to receive the shipment on behalf of the recipient (Power of Attorney).

Under Article 185 et seq. of the Swiss Code of Obligations (CO), the risk and responsibility for the shipment pass to the Customer at the moment of confirmed delivery by the carrier. Once delivery has been confirmed, the Seller cannot be held responsible for any loss, theft, or damage occurring thereafter.
The carrier’s electronic confirmation of delivery shall constitute conclusive proof of delivery, unless the Customer provides evidence to the contrary. Customers are encouraged to contact the carrier directly in case of delivery issues or discrepancies. Alternative delivery methods without signature are only valid if compliant with local regulations and the carrier’s delivery terms.

All shipping methods listed in section 4 are subject to the same rules regarding delivery confirmation and transfer of risk. This includes Free Shipping, Priority Letter (A+), Economy Pack, Priority Pack, and Store Pick-Up.

5. Pricing & Payment Methods

All prices listed are inclusive of VAT and applicable shipping charges. For pre-paid orders, dispatch will occur only once payment has been confirmed as received. Payment options include Twint, PostFinance, Credit cards, Bank transfer and Cryptocurrencies. 

Bank Transfer
Buyers can pay via bank transfer. Detailed payment instructions, including bank account information and the order reference number, will be provided immediately upon order completion. Please note that transfer processing times may vary depending on your bank. Orders will be processed and shipped only after the full payment has been received and confirmed. By selecting this payment method, you confirm that you have read, understood, and accepted our own General Terms & Conditions.

Twint
Payment via Twint
. We offer Twint as a mobile and online payment option. By choosing Twint, the total amount will be debited from your linked Twint account. By selecting this payment method, you confirm that you have read, understood, and accepted Twint’s Terms & Conditions and in addition to our own General Terms & Conditions.
Twint Terms & Conditions

PostFinance Pay / PostFinance Card
Payment via PostFinance Pay / PostFinance Card
Payments via PostFinance Pay or PostFinance Card are processed securely through Saferpay. During checkout, you will be
redirected to the PostFinance authentication process to confirm your payment. The amount will be charged only after your order has been confirmed and shipped. By selecting this payment method, you agree to PostFinance’s Terms & Conditions in addition to our own General Terms & Conditions.
Postfinance Terms & Conditions

Credit Cards – Visa / Mastercard 
Payment via Credit Card (Visa / Mastercard).
 We accept VISA and Mastercard payments through Saferpay. All card data are processed securely and encrypted. The payment will be charged only after the order confirmation and shipment. By selecting this payment method, you accept Saferpay’s Terms & Conditions and in addition to our own General Terms & Conditions.
Saferpay Terms & Conditions

Digital Currencies
Payment via Cryptocurrency
. We accept cryptocurrency payments through Coinbase Commerce. Payments are final and confirmed once the blockchain transaction is validated. Chargebacks or reversals are not possible. By selecting this payment method, you confirm that you have read and accepted Coinbase Commerce’s Terms of Service and in addition to our own General Terms & Conditions.
Coinbase Commerce Terms of Service

6. Return & Refund Policy

Buyers may return purchased products within 14 days of receipt. Items must be in their original condition and packaging. Return shipping costs are the responsibility of the Buyer. Upon receipt and evaluation of the returned item, refunds will be processed within 14 days. Please note that due to the nature of hemp-based products, certain hygiene and safety restrictions may apply to returns.

7. Retention of Title

The products delivered remain the property of Green Spirits until full payment has been received. Should a default occur, the Buyer agrees to return the goods at their expense.

8. Defects & Warranty

After receiving the goods, the Buyer must inspect the products immediately and report any defects within seven business days. If a defect is confirmed, the Buyer must return the defective items for a refund or replacement. The warranty will be void if the product has been tampered with or opened without authorized consent. Buyers should note that hemp-based products are subject to specific regulations and must comply with current quality standards.

9. Age Verification

Green Spirits enforces strict age verification for all orders. We do not accept orders from individuals under the age of 18 and reserve the right to block accounts suspected of false information. By accepting these GTC, the Buyer confirms they are at least 18 years old. Any misrepresentation regarding age is the sole responsibility of the Buyer and may result in additional costs for any returns. Legal representatives of Buyers who place orders as minors will be held liable for any related penalties.

10. Duty to Inform

The Seller will continue to inform Buyers about the age requirement of 18 years to navigate and purchase on the site. Any breach of this obligation may result in legal consequences. Furthermore, Buyers must be made aware of the specific regulations governing hemp-based products, including THC content and their sale.

11. Fraudulent Activity

Providing false information regarding identity or age is a criminal offense in Switzerland. We reserve the right to pursue legal action in cases of suspected identity fraud.

12. Limitation of Liability

Green Spirits is not liable for damages resulting from improper product usage, delivery delays, or other events beyond our control. Liability is limited to the purchase amount paid by the Buyer for the respective products. Buyers are reminded of their responsibility for complying with legal requirements related to their use of the products.

13. Amendments to Terms

Green Spirits reserves the right to update these terms at any time. Any new terms will be published on the website and will apply to orders placed after their publication date. Users will be notified of such changes through a notification on the site.

14. Privacy Policy

For information on how we handle personal data, please consult our “Privacy Policy“. We ensure that our practices align with applicable data protection laws, including the GDPR where relevant.

15. Governing Law & Jurisdiction

These terms are governed by Swiss law. For any disputes arising from these GTC, the competent court shall be that of Cama, unless otherwise agreed between the parties.
For questions or further information regarding our terms and conditions, please feel free to contact us at info@greenspirits.ch or by phone at +41 91 830 11 14.

Last updated: January 2, 2026